Building Relationships with Patients: Converting Fear into Trust
Key Tips
1. Recognize Their Fears
2. Clearly Describe the Procedure
3. Speak with a Calm and Comforting Tone
4. Use Techniques for Distraction
5. Pay Attention to Your Breathing
6. Make Comfort Measures Available
7. Make the Experience Typical
8. Modify Your Strategy
9. Reduce Pain
10. Recognize Their Bravery
1. Recognize Their Fears
- Acknowledge the patient's fear first. They can feel understood if you say something as basic as, "It's okay to feel nervous; many people do."
2. Clearly Describe the Procedure
- Step-by-step, explain to the patient what to expect. Fear of the unknown is lessened when one is aware of the procedure.
3. Speak with a Calm and Comforting Tone
- Speak confidently and slowly. Patients may feel more relaxed if the tone is calm.
4. Use Techniques for Distraction
- Engage the patient in light conversation or inquire about their favorite pastimes or weekend plans.
5. Pay Attention to Your Breathing
- To help them relax, encourage them to take deep, steady breaths. "It can be really helpful if we take a deep breath together," you say.
6. Make Comfort Measures Available
- To aid in the patient's relaxation, provide a stress ball, pillow, or blanket.
7. Make the Experience Typical
- Tell them that their response is typical. Tell them that a lot of patients have the same thing but get through it without any problems.
8. Modify Your Strategy
- Each patient is unique. While an adult would value thorough answers, a child can require amusing distraction.
9. Reduce Pain
- Employ strategies such as firmly securing the vein and selecting the tiniest needle suitable for the operation. To let the patient know that you are putting their comfort first, explain these efforts to them.
10. Recognize Their Bravery
- Once the blood is drawn, commend the patient's bravery and thank them for their cooperation. A tiny affirmation can have a significant effect.