MedLabTech Academy Complaints Policy
Each of our students at MedLabTech Academy is important to us, and we believe you have the right to fair, swift and courteous service.

We assist students in resolving issues regarding registering for courses or non-exam-related concerns and promote a positive experience.

The Academy operates a complaints procedure for MedLabTech Academy qualifications. Once we receive your formal complaint, we will deal with it promptly, effectively, and positively. MedLabTech Academy will do its best to resolve formal student complaints relating to academic and non-academic issues within 20 working days or less.

Occasionally, the process may take longer, significantly if the complaint advances to senior managers of the Academy.

Records of students’ complaints will be retained for three years. No student will be mistreated, criticized, or retaliated against for cooperatively using this procedure.

If you have a complaint or concern that you wish to raise, please get in touch with the academy at info@medlabtechacademy.ca

Complaints procedure

Your complaint should be submitted in writing by:

Email: info@medlabtechacademy.ca

Or

Post:

3709 windhaven Dr.
Mississauga, Ontario L5N7V2

We are committed to dealing with your complaint without any discrimination or prejudice. Your complaint will be confidential.

Next steps

1. Please provide us with your contact details (address, email address and telephone number), specific details of the complaint and any supporting evidence you may have or any previous attempts to resolve your complaint.
    
2. MedlabTech Academy will deal with your complaint. We will acknowledge your complaint within three working days and endeavour to send a final response to you within 20 working days of the date you raised it with us. If we cannot provide you with a final response within this time frame, we will send you an update explaining why and advise when you can expect a final response.