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Customer Service for Healthcare Providers Certification Online Course

Welcome to the Customer Service for Healthcare Professionals course at MedLabTech Academy!

Whether you are a frontline caregiver, technician, administrative staff member, or behind-the-scenes support professional, your ability to provide compassionate, clear, and culturally sensitive service directly impacts the patient experience—and the success of the healthcare organization as a whole.

This course is designed to help you develop the interpersonal and communication skills needed to succeed in today’s complex and patient-centered healthcare environments. Through real-world examples, interactive lessons, and practical evaluations, you’ll gain the tools to deliver safe, respectful, and high-quality service that supports both patient outcomes and organizational performance.


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Course Objectives

By the end of this course, you will be able to:
  •  Understand the role and value of customer service in healthcare settings
  • Communicate effectively and empathetically with patients and coworkers
  • Handle difficult situations and resolve conflicts professionally
  • Recognize and adapt to diverse patient needs and expectations
  • Contribute to a culture of service excellence within your organization
  • Apply strategies for continuous improvement in service delivery

Who Should Take This Course?


This course is ideal for:


  • Medical laboratory assistants and technicians
  • Nurses and nursing students
  • Receptionists and clinic support staff
  • Internationally trained healthcare professionals
  • Anyone involved in direct or indirect patient care


Assessment & Certification

You will be evaluated through:

  • Session quizzes
  • A final multiple-choice assessment
Upon successful completion, you will receive a Certificate of Completion from MedLabTech Academy.


Let’s Get Started

This 10-hour online course is your opportunity to become more than just a healthcare worker—you’ll become a trusted, effective, and patient-centred professional. We’re excited to support you as you build the skills that will improve care experiences, build professional confidence, and contribute to better healthcare outcomes.
Let’s begin!
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What's included?

  • 6 sessions
  • 1 Certification
  • 4 quizzes
  • 3 PDF 
  • 1 Final Exam

Become a Strategist 

You will learn how to develop and organize your skills to deliver the excellent customer service for your patient in your organization.  

Course Lessons